ez777 Privacy Policy —
How We Protect Your Data

This Privacy Policy ("Policy") describes how ez777 ("the Platform", "We", "Us", "Our") collects, processes, stores, shares, and protects personal data relating to individuals ("Players", "Users", "You") who access or use the ez777 website at ez777.ws, its subdomains, its mobile-optimised interface, and all associated services including casino gaming, sports betting, live dealer tables, crash games, and financial transaction processing.

This Policy applies to all personal data collected through: account registration; identity verification (KYC); deposit and withdrawal transactions; gameplay and betting activity; customer support interactions; and voluntary communications such as feedback forms or email correspondence directed to [email protected].

By registering an account on ez777, you acknowledge that you have read, understood, and agreed to the data processing practices described in this Policy. If you do not agree to any part of this Policy, you should not create an account or use the ez777 platform.

This Policy is to be read alongside the ez777 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and a more specific notice provided at the point of data collection, the more specific notice shall take precedence for the relevant processing activity.

This Policy is written in English. Where a translated version is made available for convenience, the English version shall govern in all respects.

ez777 collects personal data through several distinct channels. The table below summarises the categories of data collected, the specific data points within each category, and the primary reason for collection.

ez777 does not knowingly collect or process sensitive personal data beyond what is strictly required for KYC and AML compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming self-exclusion request. Where such data is provided voluntarily (for example, a player disclosing a gambling disorder when requesting self-exclusion), it is processed solely for the stated welfare purpose and is not used for marketing or profiling.

ez777 processes personal data only where a lawful basis for processing exists. The following describes each processing purpose, the data categories involved, and the corresponding lawful basis.

Account Operation & Service Delivery

We use your registration data, financial data, and gameplay data to operate your account, process deposits and withdrawals, credit bonuses, resolve disputes, and deliver the core casino and sportsbook services you have signed up for. This processing is necessary for the performance of our contract with you.

Identity Verification & Fraud Prevention

KYC documents, financial data, and technical data are processed to verify your identity, prevent account fraud, detect money laundering activity, and comply with applicable anti-money laundering (AML) obligations. This processing is necessary for compliance with legal obligations and for our legitimate interest in protecting the platform and its players from fraudulent activity.

Responsible Gaming Monitoring

Gameplay data, session data, and preference data (including self-imposed deposit limits and time-out settings) are processed to monitor for signs of problem gambling, enforce player-requested restrictions, and reach out proactively where our responsible gaming algorithms detect risk patterns. This processing is in our legitimate interest and that of our players' welfare.

Customer Support

Communications data — including live chat transcripts and email exchanges — is retained for a period of 12 months to enable us to handle follow-up support queries, resolve disputes, and train our support team. This is processed under our legitimate interest in providing quality customer service.

Marketing Communications

Where you have opted in to marketing communications, we may use your email address and mobile number to send you personalised promotions, bonus offers, and platform updates relevant to your gameplay history. You may withdraw consent and opt out of all marketing communications at any time via your account settings or by contacting [email protected]. Opt-out requests are processed within 48 hours.

Platform Security & Analytics

Technical and device data is processed continuously by our security systems to detect unusual login patterns, prevent unauthorised account access, and identify coordinated fraud attempts. Aggregate (anonymised) analytics data is used to improve platform performance and user experience. Individual players are not identified in analytics reporting.

ez777 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

Payment Service Providers

To process deposits and withdrawals, we share relevant financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. These partners operate under their own privacy and data security frameworks, which are independently maintained. ez777 shares only the data required to complete the requested transaction.

KYC & Identity Verification Partners

Where we use third-party KYC verification services to authenticate identity documents, your document images and associated registration data are shared with those providers solely for the purpose of verification. Verification partners are contractually prohibited from using your data for any other purpose.

Fraud Detection & Security Services

Technical and device data may be shared with third-party fraud detection platforms to identify and block fraudulent access patterns. These services process data on ez777's behalf under data processing agreements that restrict use to the contracted security purpose only.

Legal and Regulatory Disclosure

ez777 may disclose personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute a serious crime. We will notify you of any such disclosure unless prohibited by law from doing so.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of substantially all assets of the ez777 business, player personal data may be transferred to the successor entity as part of the transaction. Players will be notified of any such transfer and of any material changes to how their data will be processed under the new entity.

ez777 does not transfer personal data to countries without adequate data protection frameworks without first implementing appropriate safeguards such as standard contractual clauses or equivalent measures.

ez777 uses cookies and similar tracking technologies (including local storage tokens and session identifiers) to maintain platform functionality, manage authenticated sessions, prevent cross-session fraud, and collect aggregate usage analytics. The following table describes the types of cookies in use on ez777.

ez777 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling cookies. Strictly necessary and security cookies are placed without consent as they are essential to platform operation. Functional and analytics cookies are placed on the basis of your implied consent upon continued use of the platform, and may be managed via your browser settings.

Most browsers allow you to refuse or delete cookies through their settings menus. Note that disabling strictly necessary cookies will prevent you from logging in and using the ez777 platform. Disabling analytics cookies will not affect your ability to play or transact.

ez777 takes data security seriously and has implemented a layered set of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction.

• Encryption in transit: All data exchanged between your browser or app and ez777's servers is encrypted using TLS 1.2 or higher (effectively 256-bit SSL). This includes account login, deposits, withdrawals, and live chat communications.
• Encryption at rest: Sensitive personal data fields (including identity document images and payment account references) are encrypted at rest in our database using AES-256 encryption.
• Access controls: Access to personal data within ez777's internal systems is role-restricted. Only personnel with a legitimate operational need may access identifiable player data. All internal data access is logged and auditable.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a modern one-way cryptographic algorithm. ez777 staff cannot view your password; only you know it.
• Two-factor authentication (2FA): Players are encouraged to enable two-factor authentication on their ez777 account. 2FA adds a second layer of verification via OTP sent to your registered mobile number, significantly reducing the risk of unauthorised account access.
• Security monitoring: Our security team monitors platform infrastructure 24/7 for intrusion attempts, abnormal data access patterns, and vulnerability indicators. Automated alerts trigger immediate investigation when anomalies are detected.
• Penetration testing: ez777 commissions periodic third-party security assessments to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no digital platform can guarantee absolute security. If you become aware of or suspect any unauthorised access to your ez777 account, please contact our support team immediately at [email protected] so that we can lock the account and investigate without delay.

Data Retention

ez777 retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal obligations. Account data is retained for a minimum of five years following account closure to satisfy AML record-keeping requirements. Where no legal retention obligation applies, data is deleted or anonymised within 90 days of the closure or expiry of the relevant purpose.

As a player whose personal data is processed by ez777, you hold a number of rights in relation to that data. These rights can be exercised by contacting our Data Protection team at [email protected] with a clear description of your request. We aim to respond to all rights requests within 30 days. For complex requests, we may extend this period by a further 30 days and will notify you of the extension.

• Right of access: You may request a copy of the personal data ez777 holds about you, along with information about how it is being processed, who it has been shared with, and how long it will be retained. This is sometimes called a Subject Access Request (SAR).
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic registration details (name, address, mobile number), you may be able to update these directly from your account settings.
• Right to erasure: You may request that ez777 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other lawful basis applies, or where you object to processing based on legitimate interests and ez777 has no overriding grounds. Note that this right is subject to legal retention obligations — for example, AML record-keeping requirements may prevent immediate deletion of financial transaction data.
• Right to restriction: You may request that ez777 restrict the processing of your data in certain circumstances, for example while we investigate a rectification request or while a complaint is pending.
• Right to data portability: Where processing is based on consent or contract, and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format (e.g., JSON or CSV) for transfer to another service provider.
• Right to object: You have the right to object to processing based on ez777's legitimate interests, including processing for direct marketing purposes. Marketing opt-out requests are actioned within 48 hours.
• Rights related to automated decision-making: Where ez777 makes automated decisions that have a significant effect on you (for example, automated fraud detection leading to an account freeze), you have the right to request human review of the decision. Contact [email protected] to initiate such a review.

ez777 will not charge a fee for handling rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. We will notify you in advance if any fee applies.

If you have any question, concern, or complaint relating to this Privacy Policy or the way ez777 processes your personal data, please contact our Data Protection team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 in English via the platform after ez777 Login
• Response time: We aim to acknowledge all privacy enquiries within 2 business days and resolve them within 30 calendar days

For formal data rights requests (Subject Access Requests, erasure requests, portability requests), please include the following in your email: your full registered name, your registered mobile number or email address, a description of the specific request, and a copy of a valid identity document so we can verify your identity before releasing or deleting data. This is a security measure to prevent unauthorised access to your records.

Escalation & Dispute Resolution

If you are not satisfied with our response to a privacy complaint, you may escalate the matter through formal dispute resolution channels. ez777 is committed to resolving data protection disputes fairly and transparently. Details of applicable escalation channels are available upon request by contacting [email protected].

ez777 will cooperate fully with any competent authority investigating a data protection complaint and will implement any remedial action required as a result of such an investigation.